Step 5 · Buyer
Completing a request
The last step. A request is complete when the customer has been handled and nothing is left to do.
Two conditions
Mark Complete stays locked until both are true:
- The answer was received — the staff member clicked Mark as Received
- Every task is done — no open task remains on the request
The button tells you which one is missing. When both are met, the buyer who answered gets a notification: the request is ready to complete.
Tip
You don't have to watch for it. The “ready to complete” notification arrives the moment the last task is ticked or the answer is marked received, whichever comes last.
After completion
The request shows Request completed, moves to the Completed filter in the queue and in My requests, appears under Recently completed on the staff dashboard, and counts in the Completed figure on the buying team's dashboard. Its notes and timeline stay readable.