Documentation
ItemDesk User Guide
ItemDesk is where the store keeps track of what customers ask for when a product isn't on the shelf. The floor logs the question, the buying team answers it, and everyone can see where it stands.
Getting Started
Your invitation, your password, and what your role lets you do
Dashboard
What the floor sees, what the buying team sees
Request Workflow
From a customer's question to a completed request, in five steps
Requests Queue
The buying team's worklist: filters, saved views, export
Tasks
Calling the customer, posting a shelf notice, contacting a supplier
Notifications
The bell, the emails, and what triggers each
Reports
Which suppliers cause back orders and discontinued items
Users & Settings
Inviting the team, roles, and the labels everyone sees