Request Workflow
How a request moves
Every request follows the same five steps, handed back and forth between the floor and the buying team.
New request Staff
A customer asks for something. The staff member finds the product and sends the question to the buying team.
My requests Staff
The request shows as New in the staff member's list while the buying team looks into it.
Answering Buyer
A buyer answers — coming back, back ordered, or no longer carried — and can assign follow-up tasks.
Receiving the answer Staff
The staff member reads the answer, informs the customer, and marks it as received.
Completing Buyer
Once the answer is received and every task is done, the buyer completes the request.
Statuses
The status tells you whose turn it is. A manager can rename these labels in Settings; the colours stay the same.
| Status | Meaning |
|---|---|
| Draft | Saved but not sent. Only its author can see it. |
| New | Sent to the buying team, waiting for an answer. |
| Answered | A buyer has answered. Waiting for the staff member to read it. |
| Received | The staff member has read the answer and informed the customer. |
| Completed | Closed. Nothing more to do. |